Privacy Policy

ZPULSE AV Solutions is an audio-visual equipment rental and events-production company based at Unit 2404, Discovery Suites, ADB Avenue, Ortigas Center, Pasig City. We are the party responsible for the personal information described here. You can reach us at inquiry@zpulseav.com or +63 917 102 2351.

We only collect information you give us, or that we need to deliver a service you asked for.

• When you enquire or request a quote — your name, email address, phone number, and whatever you tell us about your event: type, date, venue, and requirements.
• When you create an account — your name and email address, plus a password. Passwords are stored only as a cryptographic hash; we cannot read or recover yours.
• When you book or order — billing and shipping details, the items or packages involved, amounts, payment method and reference, and any contract or parts list you sign online, including your signature.
• When you message us — the content of your messages, whether sent through the chat bubble on this site, Facebook Messenger, or email, together with the contact details you used. Messenger conversations also include the profile identifier Facebook assigns you.
• Automatically — a session cookie once you log in, and ordinary server logs (IP address, browser type, pages requested) kept for security and troubleshooting.

We do not run advertising or analytics trackers on this site, and we do not collect sensitive personal information as the Data Privacy Act defines it.

• To answer your enquiry and prepare quotations.
• To fulfil bookings and orders — scheduling crew and equipment, issuing invoices and contracts, arranging delivery.
• To take and reconcile payments.
• To keep you updated about your own booking, and to send reminders about it.
• To meet our tax, accounting, and record-keeping obligations.
• To keep the platform secure and diagnose faults.

We send promotional messages only to customers who have dealt with us, and every one of them carries a way to opt out. Tell us to stop and we will.

We do not sell your personal information, and we do not share it for anyone else’s marketing. We use a small number of service providers who process data only to run this service on our behalf:

• Our hosting provider, which runs the servers and stores the database.
• Our email provider, which delivers and receives mail sent to and from our company address.
• Our payment provider, when you pay online. Card and e-wallet details are entered on their systems, not ours — we never see or store your full payment credentials.
• Meta (Facebook), when you contact us through our Page or Messenger. Meta’s own privacy policy governs what it does with that data.
• Anthropic, which provides the AI that drafts replies in our chat bubble and Messenger auto-replies. Your message text is sent to that service to generate a response. It is not used to train their models.

Some of these providers operate outside the Philippines, so your information may be processed abroad. We will also disclose information where the law requires it, or to establish or defend a legal claim.

Enquiries that never become bookings are kept while they are still commercially useful and then deleted on request. Booking, order, and payment records are kept for as long as Philippine tax and accounting rules require. Account records last until you ask us to close the account.

Access to customer records is limited to staff whose role requires it, and every administrative action is recorded in an audit log. Traffic to this site is encrypted in transit, passwords are hashed, and administrative access requires a login. No system is perfectly secure, but if a breach ever affected your information we would notify you and the National Privacy Commission as the law requires.

Under the Data Privacy Act you may ask us to:

• tell you what personal information we hold about you;
• correct anything inaccurate;
• delete information we no longer have a lawful reason to keep;
• give you a copy of what you provided, in a portable format;
• stop using your information for marketing;
• object to a particular use of it.

Email inquiry@zpulseav.com and we will respond within a reasonable period. If you are not satisfied with how we handled your request, you may complain to the National Privacy Commission at privacy.gov.ph.

This site is meant for adults arranging events. We do not knowingly collect information from children under 18. If you believe a child has given us personal information, contact us and we will delete it.

If we change how we handle personal information we will update this page and move the date at the top. Material changes affecting existing customers will also be sent by email.

Questions about this policy, or about the information we hold on you:
ZPULSE AV Solutions
Unit 2404, Discovery Suites, ADB Avenue, Ortigas Center, Pasig City
inquiry@zpulseav.com
+63 917 102 2351